WARRANTY AND REPAIRS: What is Canada Goose’s warranty and repairs policy?
Canada Goose products purchased from authorized dealers are fully warranted to the original owner against defects in material and workmanship for the “Lifetime of the Product.” Therefore, if a Canada Goose product purchased from an authorized dealer ever fails within its lifetime, due to manufacturing defects or workmanship, Canada Goose will, at its option, repair or replace the product without charge. The Warranty does not extend to damage caused by improper care, accidents, normal wear and tear, and negligence. The Canada Goose Warranty is voided if you remove any labels or if the product has been tailored or altered in any way. For purposes of this Warranty, “Lifetime of the Product” means the usual and customary wearable life of the product by the original owner.
Canada Goose may, at its option, choose to offer to repair damage not covered by the Warranty at Canada Goose’s usual charge for repairs. If such an offer is made by Canada Goose, we will evaluate and communicate such offer to the consumer on inspection by Canada Goose prior to any repairs being made.
THERMAL MAPPING: What is Thermal Mapping?
The strategic distribution and linking of multi-zone down insulation with a functional secondary fabric within one garment to utilize both the warmth and protection of each material without limitations for maximum, flexibility and comfort..
TEMPERATURE RATINGS: Are your products temperature rated?
Canada Goose developed the Thermal Experience Index (TEI) to help you find the warmth you want for the experience you seek in each of our products. Whether you need a lightweight jacket for active pursuits or a field-tested parka for the coldest places on earth, this five-point system is designed to help you make the right selection from our expansive collections. For our TEI rating system, click here.
TECHNOLOGY: What kinds of technologies do you employ in your products?
YKK® - Founded in 1934, The Yoshida Kogyo Company is the world's largest supplier of zippers and has a reputation for durability. As a long-time partner of Canada Goose, YKK® supplies all heavy-duty zippers found throughout the core collection.
POLARTEC® - The new Canada Goose soft shell pieces are made from Polartec® Power Shield O_® fabric. With a tightly-woven face that blocks 96% of the wind and allows the remaining 4% to penetrate and circulate within the jacket, the warmth-to-weight ratio is maximized. These perforated membrane pieces offer two times greater moisture vapour transmission than other waterproof, breathable shells, in addition to reducing the risk of heat stress buildup. This fabric is ideal for any type of cold-weather outdoor adventure as it has an extremely abrasion-resistant face and DWR finish to help cast off any precipitation.
POLARTEC POWERSTRETCH® - The new Canada Goose HyBridge™ Lite pieces are made with side and arm panels from Polartec® Power Stretch®. These stretch panels bring forth a very breathable, body hugging, 4-way stretch element to this new series. The fabric keeps you dry when you need it; by wicking away moisture and pushing it to the outside of the fabric. That moisture is then dispersed across the surface of the fabric, permitting the fabric to dry two times faster than cotton.
POLARTEC® POWER SHIELD® PRO - The innovative HyBridge™ line integrates the Polartec® Power Shield® Pro fabric to introduce a high level of weather protection in our soft shell series. This fabric is the epitome of a technical shell material. There is a tightly-woven face for great abrasion-resistance and a soft high pile fleece back for comfort and warmth. The membrane allows only 1% of the wind to penetrate and circulate within the fabric, and blocks the remaining 99% of the wind to maintain body warmth. Additionally, the membrane delivers a durable water-resistant shield to a minimum of 3,000mm. This fabric enhances the moisture vapour transmission for never-seen-before levels of air permeability, allowing Canada Goose to create a great product for any activity. In addition, this fabric was developed exclusively for Canada Goose and won’t be found anywhere else in the marketplace!
THERMAL MAPPING™ - The strategic distribution and linking of multi-zone down insulation with a functional secondary fabric within one garment to utilize both the warmth and protection of each material without limitations for maximum flexibility and comfort.
LORO PIANA STORM SYSTEM® - The Loro Piana Storm System® fabric comprises of a double barrier:
• The Rain System® water-repellent treatment for the face of the fabric, where an invisible treatment wraps each fibre so that drops of water bead away from the surface, in addition to protecting the face of the fabric from dust, dirt and liquid stains.
• The exclusive hydrophilic membrane laminated on the back of the fabric to create a lightweight, elastic, water-repellent, yet perfectly breathable membrane.
This applied membrane layer is without pores and follows the principle of osmosis; taking any moisture created inside the fabric to the outside, while simultaneously prohibiting the entry of humidity.
SOCIAL NETWORKING: Where can I find the latest information on Canada Goose?
GLOVES/MITTS: Why are your gloves and mitts made in China?
We understand that customers wish our Canada Goose gloves and mitts were produced in Canada – we do too, and we’re in search of a top quality Canadian supplier. In the meantime, our gloves are and mitts are manufactured overseas but rigorously monitored to ensure they meet the unwavering Canada Goose standard of excellence. If you know any Canadian high-performance glove manufacturers, please contact us.
FUR POLICY: What is your Fur Policy?
Canada Goose is deeply committed to the preservation of our global environment and the humane treatment of animals. As an authentically Canadian company, the environment and ethical treatment of animals are central to our values. We consistently make commitments based on these values that guide the ways in which we do business. We recognize that because we use animal products in our garments, questions may arise regarding these commitments and our practices. It is important to us that our position on these matters, as well as the reasons for and nature of our company`s use of animal products, are made widely available. Ever since we have been producing Canada Goose products, we have used coyote fur in the manufacture of our parkas and jackets. From the beginning we have closely examined and considered the use of these products from both an ethical and conservationist perspective. We are firm in our belief that these ethics are sound. We use coyote fur only as absolutely necessary, and exclusively for functional purposes. Our jackets are–and always have been–used in the coldest places on earth. In such climates, where skin can freeze in an instant, the coyote fur creates a warm environment in the most critical area–around the face. The warm pocket of air keeps exposed skin warm and ensures that exhaled air does not freeze. It is for precisely this reason that the technologies of centuries past used fur for protection against the extreme cold. Today we are able to use as little fur as possible, while maintaining the critical functionality of this sort of product. The fur that we do use is acquired in the most humane ways and we adhere to the guidelines of the Fur Council of Canada that governs fur use in our country.
The fur industry is an excellent example of an industry based on sustainable use. All the furs used by the trade are abundant. Absolutely no endangered species are used. In the Canadian fur trade, government wildlife officials and biologists ensure responsible use by establishing controlled hunting and trapping, harvest quotas, licensing, and training courses. Strict government regulations ensure that these quotas and seasons are respected.
Canada Goose strictly adheres to all such industry and government guidelines. More importantly, we take pride in the fact that by supporting this sustainable industry we are also supporting the native Canadian communities of the North and their centuries-old ways of life that are now being threatened. These communities are ethical in their fundamental approach to hunting. We strongly identify with the value systems of these communities, and make a commitment that carries over to the way we do business. Canada Goose does not buy fur from farms of any sort – ever.
There are never simplistic solutions for complex problems. We are proud of the principled, responsible and humane approach that we consistently take in making our products. Nonetheless we recognize that there are some who oppose the use of animal fur under any circumstances. In stating our views and practices, we hope to promote the kind of transparency and context that will inform a reasoned discussion, one that moves beyond the shrill finger-pointing that often characterizes both sides of the debate. Good corporate citizenship requires openness and a willingness to listen to all sides on the issues that affect us all.
FITTING: How do Canada Goose Parkas fit?
Our fits are classified in three ways: slim, which is tailored to fit close to the body; regular, which allows more freedom of movement; and relaxed, which is designed for maximum comfort and ease of movement. We always advise that you try on your parka before purchasing it, as individual style and comfort can vary by style. If you are still unsure of your size please ASK A SPECIALIST.
ZIPPERS: Who makes your zippers?
Founded in 1934, The Yoshida Kogyo Company (YKK®) is the world’s largest supplier of zippers and has a reputation for durability. As a long-time partner with Canada Goose, YKK® supplies all heavy duty zippers found throughout the core collection.
ARCTIC DISC PROGRAM: What does the Arctic Program disk represent?
The Canada Goose Arctic Disc is an inversion of the North Pole, accompanied by lines of longitude and latitude to approximate the look and feel of a traditional Arctic map.
AUTHENTIC PRODUCTS: How can I ensure that I purchased an authentic Canada Goose product?
As Canada Goose continues to grow in popularity, we are experiencing an increase in counterfeit outerwear.
To combat this issue, Canada Goose developed a hologram which is sewn into every Canada Goose jacket and accessory as proof of authenticity. The hologram, created exclusively for Canada Goose, features images or elements that can be seen from different angles. The hologram was designed to be complex and difficult for counterfeiters to reproduce.
We started featuring the hologram in our 2011 fall/ winter collection, and have been included on all collections since then. However, authorized retailers may have products that will not have the new Anti-counterfeit hologram. The only way to ensure you are purchasing an authentic Canada Goose product is to purchase from authorized Canada Goose retailers. A list of these authorized retailers can be found right here under our Find A Retailer section of our website.
Fake Canada Goose parkas are made with inferior materials and below par quality standards, resulting in jackets that offer no protection from the elements and can actually pose health risks to those who wear them. Additionally, the production of counterfeit goods often support illegal activities such as child labour, unsafe working conditions and organized crime. Canada Goose has been at the forefront in the fight against counterfeiting, utilizing numerous initiatives to shut down these operations and stop the sale of fake Canada Goose jackets. Canada Goose is an authentic brand whose core identity is tied to its birth place. Canada Goose was built by consumers who fell in love with the product and we take this very seriously.
We are very proud of our long heritage and we will continue to find ways to protect our consumers against this growing illegal industry.
BUYING: Where can I locate Canada Goose products?
CLEANING: How do I clean my Canada Goose garment?
When your garment requires cleaning, be sure to closely follow the directions on the contents label on the inside of the garment. A well looked-after Canada Goose garment will easily last for more than a decade, if not a lifetime.
Down-Insulated: When your down-filled parka requires cleaning, it is important that you take it to a dry cleaner and that you do not machine wash it. Machine-washing your parka will void the warranty. If your parka has a removable fur option, remove the fur ruff before dry cleaning. If you have a small stain on your parka, another option is to spot-wash the parka with a bleach-free detergent and water.
Non-Insulated: Your non-insulated jacket may be machine-washed in cold water using a bleach-free detergent. Do not dry clean and do not tumble dry. Simply hang your jacket to dry and iron on a cool setting if necessary.
DOWN POLICY: What is your Down Policy?
Canada Goose does NOT use any down from live-plucking. Feather Industries Canada Limited, our ONLY supplier of down, has a longstanding corporate policy on NEVER purchasing any duck or goose down or feather materials that have been harvested by live-plucking.
Both Canada Goose and Feather Industries have a strong ethical position on this matter. We believe live-plucking is cruel and inhumane and we would never be party to or support this method of harvesting feathers and down.
All feathers and down procured by Feather Industries are bought from approved vendors. These suppliers are fully aware of our policies, and share the same philosophical and ethical position.
DOWN PROCUREMENT: What standards are employed in the procurement of down for Canada Goose?
Canada Goose does NOT use any down from live-plucking. Feather Industries Canada Limited, our ONLY supplier of down, has a longstanding Corporate Policy on NEVER purchasing any duck or goose down or feather materials that have been harvested by live-plucking.
Both Canada Goose and Feather Industries have had a strong ethical position on this matter for many years. We believe live-plucking is cruel and inhumane and we would never be party to or support this method of harvesting feathers and down.
All feathers and down procured by Feather Industries are bought from approved vendors. These suppliers are fully aware of our policies, and share the same philosophical and ethical position. All of the down insulation that Canada Goose uses in its jackets comes as a by-product of the Canadian Poultry Industry. We do not use down from ducks or geese that are culled specifically for their down and there is no culture of live plucking in Canada.
DRY CLEANING: Can you recommend a dry cleaner where I can have my Canada Goose dry cleaned safely?
Feel free to ask the retailer you purchased your Canada Goose product from, as most times they are well-connected in the apparel industry and have access to valuable contacts and resources.
FIELD TESTING: How are your products field tested?
All Canada Goose products are field tested by those who live, work and play in the environments they emerged from. From the Constable Parka developed with insights from law enforcement agencies to the Expedition Parka™ worn by almost every scientist at the South Pole, it is safe to say that Canada Goose is truly a product of its environment.
FILL POWER: What is fill power?
Fill power is a measure of the loft, the “fluffiness” of a down product. Canada Goose products have a standardized fill power of 625, 675, 750 and 800.
FILM INDUSTRY: What is your relationship with the film industry?
Canada Goose has been used in the film industry for decades, outfitting film crews on movie sets wherever it is cold. Now, we’re outfitting Hollywood on-screen as well, this time in films that take place in cold environments. Our parkas have been used in such movies as The Day After Tomorrow, Eight Below, National Treasure, Good Luck Chuck, Whiteout, Mr. Popper's Penguins, Red, Expendables 2 and Captain America .