FAQ
ARCTIC DISC PROGRAM: What does the Arctic Program disk represent?
The Canada Goose Arctic Program disk is an inversion of the North Pole, accompanied by lines of longitude and latitude to approximate the look and feel of a traditional Arctic Map.
AUTHENTIC PRODUCTS: How can I ensure that I purchased an authentic Canada Goose product?
As Canada Goose continues to grow in popularity, we are experiencing an increase in counterfeit outerwear.
We are proud to unveil a new tool in the fight against this illegal activity. Working with OpSec, a leading authority on counterfeiting, Canada Goose has developed a hologram that will be sewn into every CG jacket and accessory as proof of authenticity. The hologram, created exclusively for Canada Goose, features images or elements that can be seen from different angles. The hologram was designed to be complex and difficult for counterfeiters to reproduce.
Products with the new hologram will be featured on our 2011 fall/ winter collection. However, authorized retailers may have products that will not have the new Anti-counterfeit hologram. The only way to ensure you are purchasing an authentic Canada Goose product is to purchase from authorized Canada Goose retailers. A list of these authorized retailers can be found right here under our Where To Buy section of our website.
Fake Canada Goose parkas are made with inferior materials and below par quality standards, resulting in jackets that offer no protection from the elements and can actually pose health risks to those who wear them. Additionally, the production of counterfeit goods often support illegal activities such as child labour, unsafe working conditions and organized crime. Canada Goose has been at the forefront in the fight against counterfeiting, utilizing numerous initiatives to shut down these operations and stop the sale of fake Canada Goose jackets. Canada Goose is an authentic brand whose core identity is tied to its birth place. Canada Goose was built by consumers who fell in love with the product and we take this very seriously.
We are very proud of our long heritage and we will continue to find ways to protect our consumers against this growing and illegal industry.
BUYING: Where can I locate Canada Goose products?
CLEANING: How do I clean my Canada Goose garment?
When your garment requires cleaning, be sure to closely follow the directions on the contents label on the inside of the garment. A well-looked after Canada Goose garment will easily last for more than a decade, if not a lifetime.
Down-Insulated: When your down-filled parka requires cleaning, it is important that you take it to a dry cleaner and that you do not machine wash it. Machine washing your parka will void the warranty. If your parka has a removable fur option, remove the fur ruff before dry cleaning. If you have a small stain on your parka, another option is to spot-wash the parka with a bleach-free detergent and water.
Non-Insulated: Your non-insulated jacket may be machine washed in cold water using a bleach-free detergent. Do not dry clean and do not tumble dry. Simply hang your jacket to dry and iron on a cool setting if necessary.
DOWN POLICY: What is your Down Policy?
Canada Goose does NOT use any down from live-plucking. Feather Industries Canada Limited, our ONLY supplier of down, has a longstanding Corporate Policy on NEVER purchasing any duck or goose down or feather materials that have been harvested by live-plucking.
Both Canada Goose and Feather Industries have a strong ethical position on this matter. We believe live-plucking is cruel and inhumane and we would never be party to or support this method of harvesting feathers and down.
All feathers and down procured by Feather Industries are bought from Approved Vendors. These suppliers are fully aware of our policies, and share the same philosophical and ethical position.
DOWN PROCUREMENT: What standards are employed in the procurement of down for Canada Goose?
Canada Goose does NOT use any down from live-plucking. Feather Industries Canada Limited, our ONLY supplier of down, has a longstanding Corporate Policy on NEVER purchasing any duck or goose down or feather materials that have been harvested by live-plucking. Both Canada Goose and Feather Industries have a strong ethical position on this matter and have had for many years. We believe live-plucking is cruel and inhumane and we would never be party to or support this method of harvesting feathers and down. All feathers and down procured by Feather Industries are bought from Approved Vendors. These suppliers are fully aware of our policies, and share the same philosophical and ethical position. All of the down insulation that Canada Goose uses in its jackets comes as a b-product of the Canadian Poultry Industry. We do not use down from ducks or geese that are culled specifically for their down and there is no culture of live plucking in Canada.
DRY CLEANING: Can you recommend a dry cleaner where I can have my Canada Goose dry cleaned safely?
Feel free to ask the retailer you purchased your Canada Goose from, as most times they are well connected in the apparel industry and have access to valuable contacts and resources.
FIELD TESTING: How are your products field tested?
All Canada Goose products are field tested by those who live, work and play in the environments they emerged from. From the Constable Parka developed with insights from law enforcement agencies to the Expedition Parka worn by almost every scientist at the South Pole, it is safe to say that Canada Goose is truly a product of its environment.
FILL POWER: What is fill power?
FILM INDUSTRY: What is your relationship with the film industry?
FITTING: How do Canada Goose Parkas fit?
FUR POLICY: What is your Fur Policy?
The fur industry is an excellent example of an industry based on sustainable use. All the furs used by the trade are abundant. Absolutely no endangered species are used. In the Canadian fur trade, government wildlife officials and biologists ensure responsible use by establishing controlled hunting and trapping, harvest quotas, licensing, and training courses. Strict government regulations ensure that
these quotas and seasons are respected.
Canada Goose strictly adheres to all such industry and government guidelines. More importantly, we take pride in the fact that by supporting this sustainable industry we are also supporting the native Canadian communities of the North and their centuries-old ways of life that are now being threatened. These communities are ethical in their fundamental approach to hunting: We strongly identify with the value systems of these communities, and make a commitment that carries over to the way we do business: Canada Goose does not buy fur from farms of any sort – ever.
The environmental benefits to using a natural product are clear when compared with the use of synthetics that are sometimes described as an “ethical” alternative to real fur. Many anti-fur advocacy groups fail to take into account the environmental impact of the production of synthetic fur. The chemical by-products of this production process have the potential to do more harm to the environment than the use of the fur from animals that are hunted as part of an ancient way of life that balances the needs of people and wildlife.
There are never simplistic solutions for complex problems. We are proud of the principled, responsible and humane approach that we consistently take in making our products. Nonetheless we recognize that there are some who oppose the use of animal fur under any circumstances. In stating our views and practices, we hope to promote the kind of transparency and context that will inform a reasoned discussion, one that moves beyond the shrill finger-pointing that often characterizes both sides of the debate. Good corporate citizenship requires openness and a willingness to listen to all sides on the
issues that affect us all.
GLOVES/MITTS: Why are your gloves and mitts made in China?
SOCIAL NETWORKING: Where can I find the latest information on Canada Goose?
SOFTSHELL PIECES: What are your softshell pieces made from?
The new Canada Goose Softshell pieces are made from Polartec® Power Shield O²®fabric. With a tightly woven face that blocks 96% of the wind and allows the remaining 4% to penetrate and circulate within the jacket, the warmth-to-weight ratio is maximized. These perforated membrane pieces offer 2X greater moisture vapour transmission than other waterproof, breathable shells, in addition to reducing the risk of heat stress buildup. This fabric is ideal for any type of cold weather outdoor adventure as it has an extremely abrasion resistant face and DWR finish to help cast off any precipitation.STOCKS: Can I buy stocks in Canada Goose?
TECHNOLOGY: What kinds of technologies do you employ in your products?
YKK® Founded in 1934, The Yoshida Kogyo Company is the world largest supplier of zippers and has a reputation for durability. As a long-time partner with Canada Goose, YKK supplies all heavy duty zippers found throughout the core collection.
POLARTEC® The new Canada Goose Softshell pieces are made from Polartec® Power Shield O® fabric. With a tightly woven face that blocks 96% of the wind and allows the remaining 4% to penetrate and circulate within the jacket, the warmth-to-weight ratio is maximized. These perforated membrane pieces offer 2X greater moisture vapour transmission than other waterproof, breathable shells, in addition to reducing the risk of heat stress buildup. This fabric is ideal for any type of cold weather outdoor adventure as it has an extremely abrasion resistant face and DWR finish to help cast off any precipitation.
POLARTEC POWERSTRETCH The new Canada Goose Hybridge™ Lite pieces are made with side and arm panels from Polartec Power Stretch®. These stretch panels bring forth a very breathable, body hugging, 4-way stretch element to this new series. The fabric keeps you dry when you need it; by wicking away moisture and pushing it to the outside of the fabric. That moisture is then dispersed across the surface of the fabric, permitting the fabric to dry 2 times faster than cotton.
POLARTEC® POWER SHIELD® PRO The innovative Hybridge line integrates the Polartec® Power Shield® Pro fabric to introduce a high level of weather protection in our Softshell series. This fabric is the epitome of a technical shell material. There is a tightly woven face for great abrasion resistance and a soft high pile fleece back for comfort and warmth. But, it is the membrane allows only 1% of the wind to penetrate and circulate within the fabric, yet blocks the remaining 99% if the wind to maintain body warmth. Additionally, the membrane delivers a durable water resistant shield to a minimum of 3,000mm. This fabric enhances the moisture vapour transmission for never seen before levels of air permeability, allowing CG to create a great product for any activity. In addition, this fabric was developed exclusively for Canada Goose and won’t be found anywhere else in the marketplace!
THERMAL MAPPING™ The strategic distribution and linking of multi-zone down insulation with a functional secondary fabric within one garment to utilize both the warmth and protection of each material without limitations for maximum flexibility and comfort.
LORO PIANA STORM SYSTEM The Loro Piana Storm System® fabric comprises a double barrier:
- The Rain System® water repellent treatment for the face of the fabric, where an invisible treatment wraps each fibre so that drops of water bead away from the surface, in addition to protecting the face of the fabric from dust, dirt and liquid stains.
- The exclusive hydrophilic membrane laminated on the back of the fabric to create a lightweight, elastic, water repellent, yet perfectly breathable membrane.
This applied membrane layer is without pores and follows the principle of osmosis; taking any moisture created inside the fabric to the outside, while simultaneously prohibiting the entry of humidity.
TEMPERATURE RATINGS: Are your products temperature rated?
THERMAL MAPPING: What is Thermal Mapping?
WARRANTY AND REPAIRS: What is Canada Goose’s warranty and repairs policy?
Canada Goose may, at its option, choose to offer to repair damage not covered by the Warranty at Canada Goose’s usual charge for repairs. If such an offer is made by Canada Goose, we will evaluate and communicate such offer to the consumer on inspection by Canada Goose prior to any repairs being made.
ZIPPERS: Who makes your zippers?




