WARRANTY AND REPAIRS: What is Canada Goose’s warranty and repairs policy?
Canada Goose products purchased from authorized dealers are fully warranted to the original owner against defects in material and workmanship for the “Lifetime of the Product.” Therefore, if a Canada Goose product purchased from an authorized dealer ever fails within its lifetime, due to manufacturing defects or workmanship, Canada Goose will, at its option, repair or replace the product without charge. The Warranty does not extend to damage caused by improper care, accidents, normal wear and tear, and negligence. The Canada Goose Warranty is voided if you remove any labels or if the product has been tailored or altered in any way. For purposes of this Warranty, “Lifetime of the Product” means the usual and customary wearable life of the product by the original owner.
Canada Goose may, at its option, choose to offer to repair damage not covered by the Warranty at Canada Goose’s usual charge for repairs. If such an offer is made by Canada Goose, we will evaluate and communicate such offer to the consumer on inspection by Canada Goose prior to any repairs being made.
THERMAL MAPPING: What is Thermal Mapping?
The strategic distribution and linking of multi-zone down insulation with a functional secondary fabric within one garment to utilize both the warmth and protection of each material without limitations for maximum, flexibility and comfort..
TEMPERATURE RATINGS: Are your products temperature rated?
Canada Goose developed the Thermal Experience Index (TEI) to help you find the warmth you want for the experience you seek in each of our products. Whether you need a lightweight jacket for active pursuits or a field-tested parka for the coldest places on earth, this five-point system is designed to help you make the right selection from our expansive collections. For our TEI rating system, click here.
SOCIAL NETWORKING: Where can I find the latest information on Canada Goose?
GLOVES/MITTS: Why are your gloves and mitts made in China?
We understand that customers wish our Canada Goose gloves and mitts were produced in Canada – we do too, and we’re in search of a top quality Canadian supplier. In the meantime, our gloves are and mitts are manufactured overseas but rigorously monitored to ensure they meet the unwavering Canada Goose standard of excellence. If you know any Canadian high-performance glove manufacturers, please contact us.
FUR: Why Do We Use Fur?
For Canada Goose, functionality is paramount. Our jackets are built for the coldest places on Earth – places where skin around the face can freeze in an instant. In these environments – when life is on the line – fur is not just the best choice, but the only choice.
We do not use fake or “faux” fur because it simply does not protect as well as real fur. Faux fur is only a fashion statement and does not act in the same way that real fur does to protect skin from frostbite. Fur trim around a hood works to disrupt airflow and create turbulent (warm air), which protects the face from frostbite.
We have chosen to use coyote fur because it is highly abundant. In fact, in many regions of North America, coyotes are considered a pest as they attack livestock, endangered prey species, pets and sometimes people.
Canada Goose only purchases fur from certified Canadian trappers, and the trapping of fur-bearing animals is strictly regulated by the provincial and territorial wildlife departments in Canada. In fact, Canada is the world leader in humane trapping methods, providing the scientific basis for the Agreement on International Humane Trapping Standards (AIHTS), which establishes the required standards for approval and certification of animal trapping devices.
We also take pride in the fact that by supporting this sustainable industry we are supporting aboriginal communities of the Canadian North and their ways of life. We strongly identify with the values of these communities, which are based on a profound respect for and harmony with nature.
We know that whether or not people want to wear fur is a personal choice, and we respect that. In turn, we hope that people will respect our ethical and responsible use of fur.
FITTING: How do Canada Goose Parkas fit?
Our fits are classified in three ways: slim, which is tailored to fit close to the body; regular, which allows more freedom of movement; and relaxed, which is designed for maximum comfort and ease of movement. We always advise that you try on your parka before purchasing it, as individual style and comfort can vary by style. If you are still unsure of your size please ASK A SPECIALIST.
ZIPPERS: Who makes your zippers?
Founded in 1934, The Yoshida Kogyo Company (YKK®) is the world’s largest supplier of zippers and has a reputation for durability. As a long-time partner with Canada Goose, YKK® supplies all heavy duty zippers found throughout the core collection.
ARCTIC DISC PROGRAM: What does the Arctic Program disk represent?
The Canada Goose Arctic Disc is an inversion of the North Pole, accompanied by lines of longitude and latitude to approximate the look and feel of a traditional Arctic map.
AUTHENTIC PRODUCTS: How can I ensure that I purchased an authentic Canada Goose product?
As Canada Goose continues to grow in popularity, we are experiencing an increase in counterfeit outerwear.
To combat this issue, Canada Goose developed a hologram which is sewn into every Canada Goose jacket and accessory as proof of authenticity. The hologram, created exclusively for Canada Goose, features images or elements that can be seen from different angles. The hologram was designed to be complex and difficult for counterfeiters to reproduce.
We started featuring the hologram in our 2011 fall/ winter collection, and have been included on all collections since then. However, authorized retailers may have products that will not have the new Anti-counterfeit hologram. The only way to ensure you are purchasing an authentic Canada Goose product is to purchase from authorized Canada Goose retailers. A list of these authorized retailers can be found right here under our Find A Retailer section of our website.
Fake Canada Goose parkas are made with inferior materials and below par quality standards, resulting in jackets that offer no protection from the elements and can actually pose health risks to those who wear them. Additionally, the production of counterfeit goods often support illegal activities such as child labour, unsafe working conditions and organized crime. Canada Goose has been at the forefront in the fight against counterfeiting, utilizing numerous initiatives to shut down these operations and stop the sale of fake Canada Goose jackets. Canada Goose is an authentic brand whose core identity is tied to its birth place. Canada Goose was built by consumers who fell in love with the product and we take this very seriously.
We are very proud of our long heritage and we will continue to find ways to protect our consumers against this growing illegal industry.
BUYING: Where can I locate Canada Goose products?
CLEANING: How do I clean my Canada Goose garment?
When your garment requires cleaning, be sure to closely follow the directions on the contents label on the inside of the garment. A well looked-after Canada Goose garment will easily last for more than a decade, if not a lifetime.
Down-Insulated: When your down-filled parka requires cleaning, it is important that you take it to a dry cleaner and that you do not machine wash it. Machine-washing your parka will void the warranty. If your parka has a removable fur option, remove the fur ruff before dry cleaning. If you have a small stain on your parka, another option is to spot-wash the parka with a bleach-free detergent and water.
Non-Insulated: Your non-insulated jacket may be machine-washed in cold water using a bleach-free detergent. Do not dry clean and do not tumble dry. Simply hang your jacket to dry and iron on a cool setting if necessary.
DOWN POLICY: What is your Down Policy?
Canada Goose does NOT use any down from live-plucking. Feather Industries Canada Limited, our ONLY supplier of down, has a longstanding corporate policy on NEVER purchasing any duck or goose down or feather materials that have been harvested by live-plucking.
Both Canada Goose and Feather Industries have a strong ethical position on this matter. We believe live-plucking is cruel and inhumane and we would never be party to or support this method of harvesting feathers and down.
All feathers and down procured by Feather Industries are bought from approved vendors. These suppliers are fully aware of our policies, and share the same philosophical and ethical position.
DOWN PROCUREMENT: What standards are employed in the procurement of down for Canada Goose?
Canada Goose does NOT use any down from live-plucking. Feather Industries Canada Limited, our ONLY supplier of down, has a longstanding Corporate Policy on NEVER purchasing any duck or goose down or feather materials that have been harvested by live-plucking.
Both Canada Goose and Feather Industries have had a strong ethical position on this matter for many years. We believe live-plucking is cruel and inhumane and we would never be party to or support this method of harvesting feathers and down.
All feathers and down procured by Feather Industries are bought from approved vendors. These suppliers are fully aware of our policies, and share the same philosophical and ethical position. All of the down insulation that Canada Goose uses in its jackets comes as a by-product of the Canadian Poultry Industry. We do not use down from ducks or geese that are culled specifically for their down and there is no culture of live plucking in Canada.
DRY CLEANING: Can you recommend a dry cleaner where I can have my Canada Goose dry cleaned safely?
Feel free to ask the retailer you purchased your Canada Goose product from, as most times they are well-connected in the apparel industry and have access to valuable contacts and resources.
FIELD TESTING: How are your products field tested?
All Canada Goose products are field tested by those who live, work and play in the environments they emerged from. From the Constable Parka developed with insights from law enforcement agencies to the Expedition Parka™ worn by almost every scientist at the South Pole, it is safe to say that Canada Goose is truly a product of its environment.
FILL POWER: What is fill power?
Fill power is a measure of the loft, the “fluffiness” of a down product. Canada Goose products have a standardized fill power of 625, 675, 750 and 800.
FILM INDUSTRY: What is your relationship with the film industry?
Canada Goose has been used in the film industry for decades, outfitting film crews on movie sets wherever it is cold. Now, we’re outfitting Hollywood on-screen as well, this time in films that take place in cold environments. Our parkas have been used in such movies as The Day After Tomorrow, Eight Below, National Treasure, Good Luck Chuck, Whiteout, Mr. Popper's Penguins, Red, Expendables 2 and Captain America .